Consumer Affairs

Q.Is there any prescribed proforma for filing complaint in a District Fora?

A. A complaint on a plain paper, either handwritten or typed, can be filed in consumer fora.

Q.Is any court fee is needed for filing a complaint?

A. No, there is no need of any stamp or court fee under Consumer Protection (Amendment) Act 2002.

Q. Is there any need for a registered lawyer for filing a complaint.?

A. No, there is no need of lawyer for filing a complaint.

Q. Who is Consumer?

A. Under Consumer Protection Act 1986 a consumer is any person who buys any goods for a consideration, and user of such goods where the use is with the approval of a buyer. Any person who hires/avails of any service for a consideration and any beneficiary of such services where such services are availed of with the approval of the person hiring the services is also a consumer. The consumer need not have made full payment.

Q. What is meant by "goods" and "services"?

A. Goods mean any movable property and also include shares, but do not include any actionable claims. Service of any description is covered under Consumer Protection Act and includes banking, financing, insurance, transport, processing, housing, construction, supply of electrical energy, entertainment, amusement, board and lodging among others, but does not include rendering of any service free of charge or under a contract of personal service.

Q. How long do consumer forum take to finalize a complaint?

A. Generally, complaint should be decided within 90 days from the date of notice issued to the opposite party. Where a sample of any goods is required to be tested, a complaint is required to be disposed of within 150 days.

Q. What are the penalties for non-compliance of order of consumer forum?

A. Where a trader or a person against whom a complaint is made (or the complainant) fails or omits to comply with any order made by the District Forum, the State Commission or the National Commission, as the case may be, such trader or person shall be punishable with imprisonment for a term which shall not be less than one month but which may extend to three years or with fine which may not be less than two thousands rupees but may extend to ten thousands rupees, or with both.

Q.  How many Consumer Forum are functioning in Delhi ?

A. At present one State Commission and Nine District Fora are functional in NCT of Delhi.  The jurisdiction of the latter is co-terminus with the Police Districts of Delhi . The details are as under: -

S.No Address of District Consumer Forum Date Name of President and member Jurisdiction of Distt. Police
1.

North

Room No 2 & 3, Old Civil Supplies Building Tis Hazari, Delhi		 25.04.88

President

Sh. KK Chopra

Members

Sh SC Jain Smt. Neeru Mittal Tele : 23912675 23969372		 Civil Lines, Timarpur, Roop Ngr, Maurice Ngr, Sabji Mandi, Pratap Ngr, Sarai Rohilla, Bara Hindu Rao, Sadar Bazar, Kashmere Gate, Kotwali, Lahori Gate, Town Hall (Chandni Chowk) and any Police Station to be set up in future.
2.

South

C-22 & 23, Udyog Sadan, Qutub Institutional Area (Behind Qutub Hotel) Mehrauli, Delhi		 30.8.91

President

Sh. GD Dhanuka

Members

Sh.RN Bansal Ms. Nargis Raj Kumar Tele : 26565666, 26961433		 Hauz Khas, Malviya Ngr, Mehrauli, Defence Colony, Lodhi Colony, Kotla Mubarkpur, Lajpat Ngr, Shri Niwaspuri, Hazrat Nizamuddin, Greater Kailash, CR Park, Ambedkar Ngr, Kalkaji, Badarpur, Okhla and any Police Station to be set up in future.
3.

West

C- Block, Community Centre, Pankha Road , Janakpuri, New Delhi		 18.10.96

President

Sh. VK Sharma

Members

Sh.RL Shastava Dr. Prem Lata

Tele : 25541281, 25505036

 Patel Ngr, Anand Parbat, Moti Ngr, Tilak Ngr, Janakpuri, Vikaspuri, Punjabi Bagh, Paschim Vihar, Nangloi, Rajauri Garden, Hari Ngr, Kirti Ngr, any Police Station to be set up in future.
4.

North-East

Bunkar Vihar Complex, (Weaver Complex) Nand Nagari, Delhi		 18.10.96

President

Sh. LD Malik

Members

Sh.Ramesh Sharma

Smt.Meena Saxena

Tele : 22121591, 22124114

 Seelampur, Gokalpuri, Bhajanpura, Shahdari, Welcome, Mansrovar Park , Seemapuri, Nandnagari and any Police Station to be set up in future.
5.

North-West

CSC Blcok-C, Pocket-C, Shalimar Bagh, Delhi		 01.06.98

President

Sh. Mahesh Chandra

Members

Sh. RK Prabhakar

Ms Ashoka Jain

Tele : 27494833,  27492650

 Sultanpuri, Mangolpuri, Kanjhawala, Ashok Vihar, Saraswati Vihar, Keshavpuram, Shalimar Bagh, Jahangirpuri, Rohini, Narela, Samaypur Badli, Alipur, Mukherjee Ngr, Aadarsh Ngr, Model Town and any Police Station to be set up in future.
6. New Delhi Barracks, Kasturba Gandhi Marg, New Delhi 01.06.98

President

Sh. LC Jain

Members

Sh. R Narayana Ms. Janak Juneja

Tele : 23389323,

 Parliament Street, Mandir Marg, Con Place , Tilak Marg, Chankyapuri, Tuglak Road and any police stn.to be set up in future
7.

Central

ISBT, Kashmere Gate, Delhi		 01.04.99
President
Sh.B.P.Jindal
Member
Sh.B.prasad Ms Asha kumar Tele - 23866727, 23866728		 Daryaganj,Chandni mehal,Jama Masjid,Kamla Mkt.Hauz kazi, I.P. Estate,Paharganj,D.B.G.Rd.Nabi karim,Karol Bagh, Prasad Ngr.,Rajender Ngr., and any police stn.to be set up in future
8.

East

CSC, Saini Enclave, Delhi		 01.04.99
President
Member
Sh. K.K.Bhasin, Ms.Monika Taneja, Ph.22373093, 22379588		 Kalayanpuri,Trilokpuri, Vivek Vihar, Anand Vihar, Preet Vihar, Shakarpur, Gandhi Ngr.,Krishna Ngr, Geeta Colony, and any police stn. to be set up in future.
9. South-West, LSC, Sheikh Sarai, Ph. II, New Delhi 23.9.98
President
Sh.S.L.Khanna
Member
Sh.S.P.Vashist Ms Anshu Mala Verma Ph.29259612,29259613		 Vasant Vihar,Vasant Kunj, R.K.Puram, Vinay Ngr, Delhi Cantt, Dabri ,Naraina, Mayapuri, Inderpuri, Nazafgarh, Zaffarpur, and any police stn. to be set up in future.
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